Technology Project manager

  • Salary:
    AED10,000 - AED15,000
  • Job type:
    Full-Time
  • Posted:
    3 months ago
  • Category:
    BPO
  • Deadline:
    July 21, 2020
  • Languages:
    Arabic
  • Gender:
    Male, Female, Other

Primary purpose of the position:

  • Responsible for managing successful execution of projects; Interface with customers and manage quality of every project undertaken for the company and its customers
  • Project management responsibilities include delivering every project on time within budget and scope. Project managers should have a background in business skills, management, budgeting and analysis
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation.
  • Develop a detailed project plan to track progress.
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs.
  • Develop and maintain a risk assessment process to evaluate risk and provide risk mitigation measures.
  • Constantly monitor and report on progress of the project to all stakeholders.
  • Measure project performance using appropriate systems, tools and techniques.
  • Report and escalate to management as needed.
  • Manage the relationship with the client and all stakeholders.
  • Perform risk management to minimize project risks.
  • Establish and maintain relationships with third parties/vendors.
  • Create and maintain comprehensive project documentation.

Routine

 Analysis and Solution Definition

    • Interpretation of business rules and requirements for
      technical systems
    • Document, business processes requirements, business specifications, reports etc.
    • Assists in the collection and consolidation of required information and data
    • Prepare business case along with business and development team

 Project Execution

    • Assists in enforcement of project deadlines and schedules.
    • Takes input from supervisor and appropriately and accurately applies comments.
    • Understands the necessity of project standards and applies them consistently.
    • Develops internal and external meeting objectives and agendas.
  • Functional / Technical Recommendation
    • Works with client personnel to identify required changes.
    • Communicates needed changes to development team.
  • EDUCATION: BCOM, BCA, MPM, PGDBM, PGDIT, BE/B.Tech
  • MINIMUM YEARS OF EXPERIENCE: Minimum 5 years of experience in BPO or related areas as business analysts or equivalent.
  • KNOWLEDGE : Should be proficient in the use of Microsoft Excel / Visio/ Project / Powerpoint, & business process documentation tools.
  • SKILLS :
    • Sound understanding of the BPO landscape.
    • Experience in requirements gathering & documentation, functional specification documentation and use of case documentation.
    • Experience with working in BPO organizations understanding the priorities and nature of the services provided.
    • Experienced with the lifecycle in an PMP / Prince2 environment, desirably with experience also of traditional structured programmes
    • Knowledgeable about the latest in BPO solutions and who’s doing what, and full of ideas about how the best in BPO can be achieved
    • Should have played customer-facing role in either operations or technology groups
    • Experience with solution consulting, devising solutions, or domain consulting will be considered very favorably
    • Ability to work in a productive and cooperative way with a variety of people ranging from individual contributors to BU heads to other executives
    • Strong written and communication skills and experience communicating effectively
    • Adaptability, including the ability to work with ambiguity
    • Motivated self-starter
  • Core competencies required for the position: (Behavioral as per Org.competency framework)
    • Critical
      • Planning: Demonstrates clear planning skills. Translates business objectives into functional activities.  Sets goals and processes and organizes resources to ensure that the desired results are met
    • Important :

 

      • Team Leading:Generates enthusiasm among team members.Proactively seeks opportunities to serve in leadership roles.Manages the process of innovative change
    • Analytical thinking : Makes constructive use of the information at his disposal.  Is sensitive to the business environment and evaluates Organization possibilities in terms of products/ processes/ services/ systems.
    • Initiative and Commitment to Achieve : Is proactive and self starting; Seizes opportunities, originates action and actively influences them. Demonstrates a willingness to excel against all odds
    • Quality and Improvement orientation :Is proactive in ensuring that learning is shared and that quality and other key matrices are improved upon.
    • Learn-ability :Understands technical and professional aspects of work and updates knowledge continuously.
    • Decision-Making: Proactively seeks and accurately evaluates the available data.  Anticipates outcomes and implications.  Chooses the optimal solutions from all those available and implements the necessary actions in a timely manner.
    • People Management:Facilitates effective team interaction.Acknowledges and appreciates each team member’s contributions
    • Customer Focus:Develops relationships with client personnel that foster client ties.Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.Continually seeks opportunities to increase customer satisfaction and deepen client relationships.Manages client expectations effectively.
    • Resilience :Maintains effective work behavior in the face of pressure. Successfully adapts to changing demands and conditions.
    • Communication : Produces clear and effective documentation and communication.  Is able to make accurate interpretations of complex material.

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