Pre- Sales Engineer

  • Salary:
    AED12,000 - AED13,000
  • Job type:
  • Posted:
    1 year ago
  • Category:
  • Deadline:
    June 9, 2019
  • Languages:

Job Description of Pre- Sales Engineer:

  • Need to elaborate on the engineering pitch for customers/reseller partners, as well as drive a positive customer/reseller partner experience in SMB/Enterprise and channel areas
  • Configuration and implementation of Microsoft Exchange online/on Premise and email security solutions.


  • Achieving an expert level understanding of customers’ environments and their evolving needs vis-a-vis our solutions and products so that you can facilitate the creation of new opportunities

    • Lead customer business value identification and discovery by understanding how our products with their unique differentiation, can be used within the customer’s existing architecture and business environment to unlock business value and effect process change

    • Lead solution vision development and communication by presenting a story that paints a future vision for a customer of what their business can become by utilizing our product(s)

    • As part of pre-sales cycles or POC delivery, create solution architecture, heuristics, and designs for new solution approaches that meet/exceed customer’s requirements

    • Play a critical role in product evolution by being the key stakeholder in the product management function by providing critical product inputs to our product management function

    • Lead the technical demonstration(s) by creating and documenting specific solutions between a technology demonstration and a final vision

    • Set the quality bar for demo’s curation, execution, and delivery

    • Keep up-to-date with market competitors for products in our portfolio and be able to compare, differentiate and contrast them as needed

    • Prepare the technical responses to RFPs and other documents as required

  • Support the channel sales team in Solution sales by increasing and converting customers towards our unlimited software library platform

    • The technical demonstration, and deployment of our solutions for both loyal as well as new customers

    • Maintain relationships and providing technical support to existing customers and ensure they have the confidence in your abilities as a technical SME while you position yourself as a ‘customer advocate



  • Bachelor’s Degree Computer Science, Computer Engineering, E&C, Electronics, MIS or related field.
  • 5+ years’ experience as a Pre- sales engineer handling any of the email security solution like Proof Point, Iron Port, Cisco, Fortinet, Forcepoint, Trend Micro or Symantec.
  • 3+ years’ experience in implementation and configuration of Exchange online/on Premise.
  • Strong technical documentation skills, ability to clearly record key information within incident tracking and knowledge base systems
  • Strong customer relationship skills
  • Strong communication skills; ability to present to small/medium groups
  • Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.



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