Customer Service Experience Manager

  • Salary:
    AED20,000 - AED25,000
  • Job type:
    Full-Time
  • Posted:
    6 months ago
  • Category:
    BPO
  • Deadline:
    April 28, 2020
  • Gender:
    Male, Female

Urgently Required Customer Service Experience Manager in Dubai

Any Nationality can apply

Job Responsibilities

  • Should have over 5 years of experience as customer service manager with Contact Center
  • Lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs, and initiatives to align with customer service vision and strategies
  • Advise the Senior Executives on customer satisfaction measures, customer experience strategies, programs, initiatives and emerging issues to enable customer-centric strategic decision processes and major or critical issues response
  • Plan and provide leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers and communities
  • Lead and/or direct specific customer research programs, dialogue and other forms of engagement to understand key concerns and issues and inform review and enhancement of customer services and service delivery models
  • Drive the ongoing development of a customer service culture across the organisation, supported by effective policy and process frameworks and responsive customer service systems to embed best practice customer-centric behaviors
  • Identify opportunities for enhanced service delivery through online and e-services delivery, and the application of social media, mobile apps and technologies to optimise customer experience

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