Customer Service Experience Manager

  • Salary:
    AED20,000 - AED25,000
  • Job type:
  • Posted:
    1 year ago
  • Category:
  • Deadline:
    April 28, 2020
  • Gender:
    Male, Female

Urgently Required Customer Service Experience Manager in Dubai

Any Nationality can apply

Job Responsibilities

  • Should have over 5 years of experience as customer service manager with Contact Center
  • Lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs, and initiatives to align with customer service vision and strategies
  • Advise the Senior Executives on customer satisfaction measures, customer experience strategies, programs, initiatives and emerging issues to enable customer-centric strategic decision processes and major or critical issues response
  • Plan and provide leadership to the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers and communities
  • Lead and/or direct specific customer research programs, dialogue and other forms of engagement to understand key concerns and issues and inform review and enhancement of customer services and service delivery models
  • Drive the ongoing development of a customer service culture across the organisation, supported by effective policy and process frameworks and responsive customer service systems to embed best practice customer-centric behaviors
  • Identify opportunities for enhanced service delivery through online and e-services delivery, and the application of social media, mobile apps and technologies to optimise customer experience


This job has expired. Save job



Please read our documentation file to know how to change colors as you want