Call Center Agent for Inbound Process

  • Location:
  • Salary:
    null 4.500 - null 5.000
  • Job type:
    Full-Time
  • Posted:
    6 months ago
  • Category:
    BPO
  • Deadline:
    May 14, 2019
  • Languages:
    Arabic, English
Job Location : Doha – Qatar
Salary Range – AED 4500-5000

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

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