Bilel Heni

I am an experienced administrative and operations professional with a strong background in team coordination, process optimization, and customer service. With expertise in certificate verification, escalation management, and liaison roles between departments, I have successfully handled high-pressure tasks and improved workflow efficiency. My technical skills include CRM systems and operational troubleshooting, while my communication abilities allow me to effectively interact with diverse stakeholders. Fluent in Arabic, French, and English, I can navigate multicultural environments and ensure seamless collaboration across teams.